Where is my Parcel?
We are looking for your help to convey to the Corporation the problems that many are facing when they are processing parcels in the Post Office.
We have heard that many are facing these types of problems everyday when dealing with how parcels are processed and customers that come in looking for their parcel.
- Many offices have a multitude of parcels to input into the Retail Point of sale system in the morning. When they begin inputting parcels a notice is sent via email to the customer that their parcel is ready for pickup even before the clerk is done entering all the parcels. This is problematic as the customer comes down to the post office to pick up the parcel but the Delivery Notice Card (DNC) labels may not have been printed, and parcel cards haven’t even been distributed. Without having to go through the physical parcels, or thumb through the entire pages of DNC labels the clerk has no way of knowing where the parcel is and which parcel is for that specific customer.
- We asked the Corporation to delay the messaging sent out to the customer to allow the clerks the time needed to process all the parcels. We were told that this is not doable.
- We then asked the Corporation to have the messaging identify that the parcel will be ready for pickup and to watch for their delivery notice cards. We were told that this could not be done nationally.
If you have experienced this type of problem or have others that aren’t captured here please send us the name of your post office, confirm that there has been an issue you have had to deal with. Also, if you have any further examples of problems surrounding the issue of how parcels are processed in our CPAA offices please include that as well.
You can send it to us in the following ways: - Via email mail@cpaa-acmpa.ca
- Fax (613)745 745-5559
- Mail to CPAA, 281 Queen Mary Street, Ottawa, ON, K1K 1X1
Thank you for your prompt responses as we continue to raise members concerns to Canada Post.
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